Effective Date: April 26, 2025

1. Introduction & Acceptance

Welcome to fleetlynk! These Terms of Service ("Terms") govern your access to and use of the fleetlynk software-as-a-service platform, including associated websites (portal.fleetlynk.app & fleetlynk.app), applications, and services (collectively, the "Service") provided by fleetlynk LLC ("fleetlynk," "we," "us," or "our"). These Terms constitute a legally binding agreement between fleetlynk and you, the user ("User," "you," "Co-Host").

Acceptance: By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.   

 

2. Description of Service

Fleetlynk provides a platform designed to assist Co-Hosts in managing vehicles they manage on behalf of vehicle owners ("Clients"). Key features may include vehicle tracking, trip logging, earnings reporting, analytics dashboard, and client portal features.   

Fleetlynk operates independently and is not associated with, sponsored by, or acting as an agent for Turo, Inc. or any other car-sharing or rental platform. Users are reminded that their use of such third-party platforms, including Turo, is subject to those platforms' own terms of service.

 

3. User Accounts

  • Registration: You must register for an account to access the Service, providing accurate and complete information.
  • Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.   
     
  • Eligibility: You must be at least 18 years of age.
 

4. Fees, Payment, and Subscriptions

  • Subscription Plans: Access to the Service requires a subscription based on the plans and pricing detailed on our pricing page.
  • Billing: Fees are billed in advance on a recurring basis (e.g., monthly, annually) as selected during signup.
  • Payment Methods: You agree to provide valid payment information through one of our third-party payment processors.
  • Renewals: Subscriptions automatically renew unless cancelled prior to the renewal date via the billing portal at the page: manage subscription.
  • Changes: We reserve the right to change fees upon reasonable notice (minimum 30 days).
  • Cancellation/Refunds: Cancellations will be effective at the end of the current paid subscription period. No refunds or credits for partially used periods will be provided unless required by applicable law.
  • Taxes: Fees are exclusive of taxes, which you are responsible for paying.
 

5. License Grant and Use Restrictions

  • License:We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes related to managing your co-hosting operations, subject to these Terms.   
  • Restrictions: You agree not to, and not to permit any third party to:
    • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying structure of the Service.   
       
    • Modify, translate, or create derivative works based on the Service.
    • Rent, lease, sell, sublicense, distribute, or otherwise make the Service available to any third party (except potentially limited client portal access if offered and permitted).
    • Use the Service for any fraudulent, illegal, or unethical purpose or in violation of any applicable law.
    • Transmit unlawful, infringing, libelous, or tortious material, or violate third-party privacy rights.
    • Transmit malicious code (viruses, worms, etc.).
    • Interfere with the Service's integrity or performance.
    • Attempt unauthorized access to the Service or related systems.
    • Use automated tools (robots, scrapers) to access or monitor the Service without express written consent.
    • Use the Service in a manner that violates the terms of Turo, Inc. or any other relevant car-sharing platform.
    • Manage vehicles without proper owner/client authorization.
    • Intentionally input false, inaccurate, or misleading data.
    • Remove or obscure any proprietary notices on the Service.
 

6. Data and Privacy

  • Your use of the Service is subject to our Privacy Policy, which details how we handle your data.
  • User Data: fleetlynk functions based on the data provided and managed directly by you within the Service. You retain ownership of the data you input. You grant us a license to use this data solely as necessary to provide and improve the Service.
  • Data Input & Access: You are responsible for the legality, accuracy, and necessary permissions for all data you input regarding client vehicles, trips, etc. Fleetlynk does not scrape external platforms like Turo or directly access vehicle owner accounts.
 

7. Intellectual Property

  • The Service, including its software, design, logos, and content (excluding User Data), is the exclusive property of fleetlynk and its licensors, protected by intellectual property laws.
 

8. Confidentiality

Definition of Confidential Information:

Non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.  

 

User's Confidential Information: 

"User Data" (as defined elsewhere, covering the vehicle details, trip logs, earnings data, and client information entered by the Co-Host), and potentially other non-public business information the User shares with fleetlynk in the context of support or service use.

 

Fleetlynk's Confidential Information: 

Non-public aspects of the Service itself, its technology, source code, pricing details not publicly listed, business plans, and performance metrics.

 

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FLEETLYNK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. FLEETLYNK IS NOT RESPONSIBLE FOR YOUR RELATIONSHIP WITH TURO, INC. OR YOUR CLIENTS (VEHICLE OWNERS), NOR FOR THE PERFORMANCE OR BOOKINGS OF VEHICLES.

 

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FLEETLYNK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.  

 

IN NO EVENT SHALL FLEETLYNK'S AGGREGATE LIABILITY EXCEED THE GREATER OF $100.00 OR THE AMOUNTS YOU PAID TO FLEETLYNK IN THE PAST 3 MONTHS FOR THE SERVICE GIVING RISE TO THE CLAIM. (Amount and timeframe require legal/business decision).

 

11. Indemnification

You agree to defend, indemnify, and hold harmless fleetlynk, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service or your violation of these Terms or applicable law.   

 

12. Term and Termination

  • These Terms commence upon your acceptance and continue until terminated by you or fleetlynk.
  • You may terminate your account and these Terms at any time by accessing the manage subscription page.
  • We may suspend or terminate your access for breach of these Terms, with or without notice depending on the severity.
  • Effect of Termination: Upon termination or expiration:
    • a) Your right to access and use the Service shall immediately cease.
    • b) You remain responsible for all fees accrued up to the date of termination. No refunds for partial periods unless required by law.
    • c) For a period of 30 days following termination ("Data Retrieval Period"), upon written request, fleetlynk will use commercially reasonable efforts to allow export of your primary User Data.
    • d) Following the Data Retrieval Period, fleetlynk may delete your User Data according to its data retention policies and applicable law (typically within 60-90 days unless legal hold applies).
 

13. Survival

  • The following sections shall survive any termination or expiration of these Terms:
  • Accrued Payment Obligations (from Sec 4)
  • Intellectual Property (Sec 7)
  • Confidentiality (Sec 8)
  • Disclaimers (Sec 9)
  • Limitation of Liability (Sec 10)
  • Indemnification (Sec 11)
  • Effect of Termination (relevant parts of Sec 12)
  • Survival (this Sec 13)
  • Governing Law and Dispute Resolution (Sec 14)
  • Miscellaneous Provisions (Sec 15)
 

14. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions.   
  • Dispute Resolution: Arbitration. PLEASE READ CAREFULLY.

(a) Agreement to Arbitrate: You and fleetlynk agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Disputes") solely by binding, individual arbitration, waiving the right to a jury trial and to participate in class actions. The U.S. Federal Arbitration Act governs this section. This arbitration provision survives termination.

(b) Exceptions: Disputes qualifying for small claims court may be brought there on an individual basis. Either party may seek injunctive relief in court for intellectual property infringement.

(c) Procedure: Arbitration will be conducted by JAMS under its applicable rules, JAMS Streamlined Arbitration Rules, available on the JAMS website. Arbitration will occur in San Francisco, California, unless otherwise agreed. A single arbitrator will be selected per the JAMS rules.

(d) Costs: Payment of fees will be governed by the JAMS rules.

(e) Class Action Waiver: ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING.The arbitrator may not consolidate more than one person’s claims or preside over any representative or class proceeding.  

 

15. Miscellaneous Provisions

  • Entire Agreement: These Terms and the referenced Privacy Policy are the complete agreement between you and fleetlynk regarding the Service, superseding prior agreements.
  • Amendments: We may modify these Terms with notice (email or in-Service posting). Continued use after notice means acceptance.
  • Severability: If any part is invalid, the rest remains effective.
  • Waiver: Failure to enforce a right is not a waiver. Waivers must be written and signed.
  • Assignment: You cannot assign these Terms without consent. Fleetlynk may assign them freely.
  • Notices: Notices from fleetlynk will be via email or posting to the Service.
  • Force Majeure: Neither party is liable for delays due to causes beyond reasonable control (excluding payment obligations).
  • Relationship: Parties are independent contractors. No partnership, agency, or employment is created.
  • Headings: For convenience only, do not affect interpretation.
  • Third-Party Beneficiaries: None.
 

16. Contact Information

If you have questions about these Terms, please contact us at help@fleetlynk.app or +1 (415) 323-0033.